Thank you for looking after mum. I am so grateful for the kind care the whole team gave to mum and for helping us through this sad time. She received excellent care and as a family we received so much support.
From a grateful daughter
Please read this policy carefully to understand how we collect, use and store your personal data.
Bury Hospice is a charity registered in England and Wales and a company limited by guarantee. Registered charity Number: 1136843 Registered office: Bury Hospice, Rochdale Old Road, Bury, BL9 7RG.
At Bury Hospice we take your privacy seriously and are committed to protecting your personal information. We are legally obliged to use your information in line with all laws concerning the protection of personnel information including the Data Protection Act 2018 and the Privacy Electronic Communications (EC Directive) Regulations 2003 and the new EU General Data Protection Regulation (GDPR) of May 2018.
Information Governance Lead
Rochdale Old Road
Or call us on 0161 725 9800
This policy includes:
We collect information about you whenever you interact with us. The type and quantity of information we collect and how we use it depends on the way you are providing it. Examples of data collection maybe when you:
We may also receive information about you from third parties – but only if you’ve given them permission to share your information with us. If you do provide information to third parties for example Mailchimp for our e-newsletter sign up, please ensure you review their own privacy policies and terms.
Care and support services – separation of data
If you, a relative, or friend are cared for or supported by Bury Hospice, the personal and/or sensitive/special category data information you provide to us will be used only for the purposes of providing you with services, or training or monitoring and auditing the quality of our services. Bury Hospice will not disclose your personal information to any third party without your consent, except to (i) healthcare professionals and organisations involved in the provision of care and (ii) exceptionally, to professional bodies or otherwise as required by law, regulation or codes of practice.
If you use our clinical services we will need to collect information such as your name, age, address, gender, and possibly sensitive/special category information such as details concerning your health and wellbeing, ethnic origin, sexuality, religion, politics and genetics. In order to provide complete care we may also collect some information about family members and carers. If you stay for the purpose of using services or simply visit our premises we may collect your image on CCTV. It may also be necessary to take still images of you for medical purposes, such as in the case of pressure ulcers. We also receive data about our patients and their families and carers from other healthcare providers.
We will not use your information for other purposes without your permission including the sharing of your data with our fundraising and marketing teams, unless you specify this.
Bury Hospice may collect information in the following ways:
You may provide your details to us when you request specific information or when you make a donation or campaign for us or participate in one of our events. We may work with a professional fundraising agency which will collect this information on our behalf, but we are still responsible for your data.
Your information may be shared with us when you use other fundraising sites, and provide your consent to be contacted by Bury Hospice. For example, if you are fundraising for us via Just Giving, Virgin Money, Every Day Hero or other similar online giving platforms. In particular Paypal is our provider for donation handling and ebay shop payments. These other organisations will have their own privacy policies so please do ensure you review these when providing your data.
You may have provided your details to another organisation that works with Bury Hospice. For example, in order to sign up to the lottery you may have provided details to our external fundraising agency. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared with Bury Hospice. We also ensure that these organisations are certified data controllers with the Information Commissioners Office and we have contracts in place to protect your data in this situation.
You might give us permission to access information from messaging services like Facebook and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the numbers of visitors to the various part of the site, to monitor and report on the effectiveness of the site and help us improve it. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, Any attempt to find out the identities of those visiting our website.
If you support us, for example by making a donation, volunteering, registering to fundraise, signing up for an event or campaigning for us, we may collect where relevant:
We will use your personal information in a number of ways, mainly including the following:
We may also use your personal information so that we can understand our donors better, to assist with targeting relevant communications to match profiles of supporters and to target our resources effectively which is key to our fundraising campaigns. We may analyse geographic, demographic and recency, frequency and value of your giving history to better understand your interests and preferences in order to contact you with the most relevant communications as well as taking into consideration your preferred marketing options. This assists us to raise more funds in a cost-effective manner for the charity.
If you wish to stop us sending information or direct marketing materials, or change your preferred contact preferences – please contact Information Governance Lead either in writing at Bury Hospice, Rochdale Old Road, Bury, BL9 7RG or call us on 0161 725 9800. Alternatively please email us at email@example.com. so that we can update your information.
If you would like to update us on how you receive information from us, please contact us by the same method above to let us know your preferences in respect of mail, email, phone, or text methods.
While we do not actively collect information from children (under-16s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All Bury Hospice’s events will have clear rules on whether or not children can take part and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place and consent obtained from whoever holds parental responsibility for the child.
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
Our website has a SSL certification. Data is held in an encrypted state in a secure data centre within Europe under a contract with an external IT provider.
We always ensure only authorised personnel have access to your information i.e. Bury Hospice’s staff, volunteers or contractors and that they are appropriately trained to manage your data. We also use external agencies for the purpose of mailing data and these only act on specific instructions we provide.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards.
We do use external organisations that collect and/or process personal data on our behalf. Before working with these companies we perform rigorous checks to ensure they meet all relevant regulations and legislation. We always implement a contract with our suppliers, which impose robust data protection requirements, including the provisions of this policy, and seek to provide maximum protection to your personal details.
We may legally be required to disclose your details if required to by the police or for regulatory reasons. We will only ever share your data in other circumstances if we have your consent to do so.
We do not sell or share personal information to any other third parties for the purposes of marketing. But if we run an event in partnership with another organisation, your personal information may need to be shared for administration of the event, but we will always ask for your consent and be clear on what these details will be.
We will update information based on the details you provide to us. We would really appreciate it if you let us know if any of your contact details change so that we can update our records for you accordingly. You can update your personal information at any time, please contact Information Governance Lead either in writing at Bury Hospice, Rochdale Old Road, Bury, BL9 7RG or call us on 0161 725 9800. Alternatively please email us at firstname.lastname@example.org. so that we can update your information.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for legal requirements and we will also hold some information to help understand your past relationship with us.
If you ask us to stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us. If your register with the Fundraising Preference Service we will also keep your information on record to fulfil this criteria.
Legacy income is vital to sustaining Bury Hospice’s work. We may keep data you provide to us indefinitely, both to administer legacy gifts and to communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
Where you contribute stories, content, photographs, material to us for use in materials promoting our campaigning and fundraising work or for use in publications such as our annual report etc. we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted, unless otherwise stated at the point of collection. We will also keep details of the explicit and informed consents of individuals, or their parent or guardian if they are under 16 years of age.
Although in many cases we will seek consent to process your personal data, in some instances we may process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms. We will carry out a Legitimate Interests Assessment (LIA) for the purpose on each occasion.
Where we are processing your personal data on the basis of consent that you have given us, you are entitled to withdraw that consent at any time such that we can no longer rely on it as a basis for continuing to process your personal information.
You also have the right to access your personal data and the right to obtain a copy this is usually referred to as a Subject Access Request. This request can be verbally or in writing. This gives entitlement for you to obtain the following from us:
If you have any concerns or complaints about how we are handling your data please do not hesitate to get in touch as noted under the Complaints Policy section below. You can also contact the Information Commissioner’s Office and can find information on how to do this on their website. www.ico.org.uk.
If you would like to raise a concern or make a complaint about how we process your personal data, or about any of the services provided by Bury Hospice, we encourage you to speak to manager of the department concerned first, they will respond to you. If they have not been able to satisfy your complaint please contact our General Manager.
To contact the General Manager call, write or email to Bury Hospice, Rochdale Old Road, Bury, BL9 7RG or phone on Tel: 0161 725 9800 or email: email@example.com and we will acknowledge receipt of the complaint within our agreed timescales on our complaints policy statement. You will find a copy of this policy on our website.
The Fundraising Preference Service (FPS) is a website-based service that can help members of the public control the communications they receive from charities.
By entering your details on the Fundraising Preference Service website, or by calling the helpline on 0300 3033 517, you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities.
This statement may change from time to time. If we make any significant changes to this policy, we will publicise these changes clearly on our website.
Please feel free to revisit this policy each time you consider giving your personal information to Bury Hospice.
This Privacy Statement only relates to information that we obtain from you. If you visit a website operated by a third party through a link included on our website your information may be used differently by the operator of the linked website. You are advised to read their Privacy Statement.
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