Thank you for looking after mum. I am so grateful for the kind care the whole team gave to mum and for helping us through this sad time. She received excellent care and as a family we received so much support.
From a grateful daughter 

Sources of mental health support for staff during the Covid-19 outbreak






NHS staff mental health hotline: Providing confidential listening from trained professionals and specialist advice, including coaching, bereavement care, mental health and financial help.
• Phone: 0300 131 7000 [ 7.00 am – 11.00 pm seven days a week]
• Text phone: text FRONTLINE to 85258 [24/7]

NHS Bereavement & Trauma Line:  A new confidential NHS Bereavement & Trauma Line providing support has been made available to support NHS staff affected by COVID-19.  This assistance is available from anywhere in the country, provided by Hospice UK and can support staff:

  • who have experienced a bereavement
  • whose wellbeing has been affected by witnessing traumatic deaths as part of their work
  • to discuss any other anxiety or emotional issues they are experiencing as a result of the coronavirus epidemic.
    Phone: 0300 303 4434 [08.00 – 20.00 seven days a week]

Wellbeing learning guides for staff and leaders:  Develop new skills and discover new ways to improve your experience of work with short 10- to 20-minute guides developed by experts for everyone in the health and care workforce.


NHS Staff – Digital resources

CBT smartphone app for insomnia & sleep problems.
Professor Colin Espie, University of Oxford introduces Sleepio (3min video)

Smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice, and animation.

Sign up with your NHS email address.

Well recommended mindfulness application.

Sign up with your NHS email address.

A mental health platform that empowers staff to proactively improve their mental wellbeing. Using scientifically-backed assessments, tools and training you can measure and manage your personal mental health needs, including digital programmes designed to help with stress, sleep, coping, connection, fulfillment and nutrition.

Sign up with your NHS email address.

Programs are designed to help improve and maintain wellbeing.

Use access code: NHS2020

GM Resilience Hub: Details pending

Bury Council Staff

PAM Assist
Provides 24/7 telephone and web-based support for staff.
Helpline: 0800 882 4102
Web-based support
Username: burymbc Password: burymbc1
More info available at the intranet
Council staff can also contact their HR team on: 0161 253 6994 / 5724 / 6371 / 5157

Bury CCG staff

Employee Assistance Programme
Provides 24/7 telephone and web-based support for staff.
Helpline: 0844 891 0354
Web-based support
(Username: bury and Password: ccg)

NCA staff

Employee Assistance Programme
Provides 24/7 telephone and web-based support for staff.
Helpline: 03303 800658
Web-based support: Vivup

Staff intranets and the PAT website contain further information.
In addition there is a handbook for staff on support available here

PCFT staff

Details available on the Staff intranet and via line managers.

Other Information and Resources:

RCGP – resources on GP wellbeing here

WHO – Psychological first aid: Guide for field workers here

Public Health England – Guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID-19) here

GM guide to mental health and Wellbeing resources here

GM guide to digital mental health and Wellbeing resources here

Professional Guidance

Guidance for psychological professionals during the Covid-19 pandemic, BPS, UKCP, BACP here

Clinical guidelines for major incidents and mass casualty events, NHSE here